Terms of Service
1. Acceptance of Terms
By accessing or using the services provided by OffloadHQ ("Company," "we," "us," or "our"), including our website at offloadhq.ai and any related software, APIs, or platforms (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our Services.
2. Description of Services
OffloadHQ provides infrastructure-as-a-service solutions specialising in autonomous business operations, including but not limited to: AI-powered customer experience automation, revenue and delivery orchestration, data intelligence and governance, and marketing engine automation. The specific features and scope of Services may change from time to time at our sole discretion.
3. Eligibility
You must be at least 18 years of age and capable of forming a binding contract to use our Services. By using the Services, you represent and warrant that you meet these eligibility requirements. If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
4. User Accounts
To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information during registration, and to keep your account information up to date. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
5. Acceptable Use
You agree not to use the Services to:
- Violate any applicable local, provincial, national, or international law or regulation.
- Transmit any material that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
- Attempt to gain unauthorised access to our systems, networks, or other users' accounts.
- Interfere with or disrupt the integrity or performance of the Services.
- Use automated means to access or collect data from the Services without our prior written consent.
6. Intellectual Property
All content, software, technology, designs, logos, and other materials associated with the Services are owned by or licensed to OffloadHQ and are protected by Canadian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the Services without our prior written consent.
7. Payment and Billing
Certain Services may require payment. By subscribing to a paid plan, you agree to pay all applicable fees as described at the time of purchase. All fees are quoted in Canadian dollars unless otherwise stated. We reserve the right to modify pricing with 30 days' prior notice.
8. Data and Privacy
Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Services, you consent to the practices described therein.
9. Service Availability and Modifications
We strive to maintain high availability but do not guarantee uninterrupted access to the Services. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.
10. Limitation of Liability
To the maximum extent permitted by applicable law, OffloadHQ and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Services, regardless of the theory of liability. Our total aggregate liability shall not exceed the amounts paid by you to OffloadHQ in the twelve (12) months preceding the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless OffloadHQ and its affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your infringement of any third-party rights.
12. Termination
We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will immediately cease. Sections of these Terms that by their nature should survive termination shall continue in full force and effect.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Calgary, Alberta, Canada.
14. Changes to These Terms
We reserve the right to update or modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a revised "Last updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.
15. Contact
If you have any questions about these Terms, please contact us at hello@offloadhq.ai.