Privacy Policy
1. Introduction
OffloadHQ ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at offloadhq.ai or use our services (collectively, the "Services"). This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, and payment details provided when you create an account or purchase services.
- Business Information: Company name, job title, and business contact details provided in connection with enterprise accounts.
- Technical Data: IP address, browser type and version, operating system, referring URLs, page views, and access timestamps collected automatically when you visit our website.
- Usage Data: Information about how you interact with our Services, including feature usage patterns, API call frequency, and error logs.
- Communications: Records of correspondence when you contact us for support or other enquiries.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our Services.
- To process transactions and manage your account.
- To communicate with you about updates, security alerts, and administrative messages.
- To improve and personalise your experience with our Services.
- To analyse usage trends and monitor the effectiveness of our Services.
- To detect, prevent, and address technical issues, fraud, or security incidents.
- To comply with legal obligations and enforce our Terms of Service.
4. Disclosure of Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our Services (e.g., payment processors, hosting providers), subject to confidentiality obligations.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
- Consent: With your explicit consent or at your direction.
5. Data Storage and Security
Your information is stored on secure servers located in Canada. We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we securely delete or anonymise it.
7. Your Rights
Under Canadian privacy legislation, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw your consent to the processing of your personal information, subject to legal or contractual restrictions.
- Request deletion of your personal information where it is no longer necessary for the purposes for which it was collected.
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. These technologies help us analyse website traffic, remember your preferences, and deliver relevant content. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features of our Services.
9. Third-Party Links
Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at hello@offloadhq.ai.
OffloadHQ
Calgary, Alberta, Canada